Client help
Departures: where each request goes
Find the right platform for your request, then check the answers below.
| Request | Channel | First reply |
|---|---|---|
| Bug in delivered system | Support form | Next working day |
| Store rejection | Enquiry form | Next working day |
| New project | Enquiry form / planner | Within 2 working days |
| Data request | Within 30 days by law |
How do I report a bug in a system you delivered?
Use the support form on the contact page (type: Support). Include the screen, the time it happened (Kyiv time), the device or browser and what you expected. Screenshots can follow by email to logistics@asortilain.store quoting your reference.
When will you respond?
We read messages Monday–Friday, 09:00–18:00 Europe/Kyiv. Messages sent outside these hours are read on the next working day. Response times for production incidents are those written in your support agreement.
Our app was rejected by the store. Can you help even if you did not build it?
Yes. Send the rejection text and guideline number. We will tell you whether it is a metadata fix or a code change before any work starts.
Who owns the code and accounts?
You do. Repositories, store accounts, domains and keys are created in or transferred to your organisation.
Can we start small?
Yes — a survey, a prototype or a store audit can be ordered separately.
How do I request deletion of my enquiry data?
Email logistics@asortilain.store with the subject “Data request”. See the privacy notice for details.